​How long does shipping take?
​We typically process orders within 1-2 business days. Delivery times vary depending on your location and chosen shipping method. You can find more detailed information on our Shipping page.
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Do you offer free shipping?
​We offer free shipping on orders over a certain amount. Please check our Shipping page for current thresholds.
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What shipping carriers do you use?
​We partner with [mention common carriers like USPS, FedEx, UPS, etc. if known, otherwise state “various reputable carriers”] to ensure timely and reliable delivery.
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Can I track my order?
​Yes, once your order has shipped, you will receive a tracking number via email.

How do I return or exchange an item?
​We accept returns and exchanges within [number] days of delivery. All items must be in their original, unworn condition with all tags and packaging intact. Please visit our Returns & Exchanges page for detailed instructions and to initiate a return.

​Is there a fee for returns or exchanges?
​[Specify if there are return shipping fees, restocking fees, or if it’s free. E.g., “Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.”]

​How long does it take to process a refund?
​Once we receive your returned item, please allow [number] business days for your refund to be processed.
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Can I exchange for a different size or color?
​Yes, you can exchange for a different size or color, subject to availability. Please follow the exchange process on our Returns & Exchanges page.

​Do you have a size guide?
​Yes, we have a comprehensive size guide available on each product page and in a dedicated Size Guide section of our website. We recommend measuring your foot and comparing it to our guide for the best fit.
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Are your shoes true to size?
​Most of our customers find our shoes to be true to size. However, sizing can vary slightly between different styles and brands. Please refer to the specific product description and our size guide.

​What if I’m between sizes?
​If you are between sizes, we generally recommend sizing up for comfort, especially if you plan to wear thicker socks. However, this can depend on the specific shoe style.

​How do I care for my Modway Shoes?
​Each shoe type may require specific care. Please refer to the product description for any specific care instructions. Generally, we recommend [mention general care tips like “using a soft cloth for cleaning,” “avoiding excessive moisture,” “using appropriate shoe protectors”].
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What materials are your shoes made from?
​We use a variety of high-quality materials, including [mention common materials like “leather,” “suede,” “canvas,” “synthetic materials”]. Please check the individual product pages for specific material details.
​Are your shoes suitable for [specific activity, e.g., running, hiking, formal events]?
​Our shoes are designed for [mention general purpose, e.g., “everyday wear,” “casual outings,” “comfort and style”]. Please refer to the product descriptions for suitability for specific activities.

​What payment methods do you accept?
​We accept a variety of payment methods, including [mention common methods like “Visa,” “Mastercard,” “American Express,” “PayPal,” “Apple Pay,” etc.].
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Is my payment information secure?
​Yes, we use secure encryption technology to protect your payment information.

Modway Delivery Options:

Nationwide Delivery is available

Free Delivery:

• Orders over R1000
• Major City Centres
• Pep to Pep (Paxi)
• Sale Items do not qualify for free delivery (Regardless of order value)
• School shoes & selected school wear NOT INCLUDED (Regardless of order value)

Standard Delivery Fees:

• Courier R100 | Major City Centres | 3 to 5 working days
• Pep to Pep (Paxi) R100
• Rural/Grey Areas R200 | 7 to 9 working days | We recommend Pep to Pep for lower cost

Rural/Grey Arears:
R200 | 7 to 9 working days | We recommend Pep to Pep for lower cost

Please note:
If you are rural and your order is over R1000, delivery drops to R100
We recommend Pep to Pep for rual arears

​How can I contact customer service?
​You can reach us via email at [insert email address] or by phone at [insert phone number]. Our customer service hours are [insert hours and days].
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Do you have a physical store?
​[Answer based on whether they have physical stores or not.]
​

Can I place an order over the phone?
​[Answer based on whether they offer phone orders.]