We want you to be completely satisfied with your purchase. If you need to exchange an item, please review our exchange policy below.

1. Eligibility for Exchange

  • Items must be returned within 7 days of purchase.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Exchanges are only allowed for size or color swaps of the same item.
  • Certain items, such as underwear and personalized items, are non-exchangeable for hygiene reasons.

2. How to Request an Exchange

  • Visit our store with your proof of purchase (receipt or order confirmation).
  • If purchased online, contact our customer support team to arrange the exchange process:
    • Call us at 📞 033 342 2466
    • WhatsApp us at 📲 060 353 0405 
    • Email us at 📧 sales@modwayshoes.com
  • Exchanges can be done in-store or via courier, depending on your location.

3. Exchange via Courier

  • If exchanging via courier, the return shipping cost is the customer’s responsibility unless the item was received incorrect.
  • Once we receive and inspect the item, we will process the exchange and ship the new item to you.

4. Items Received Incorrect

  • If you received an incorrect item, please contact us within 48 hours of receiving your order.
  • We will arrange for a replacement at no extra cost to you.

5. Non-Exchangeable Items

  • Sale or clearance items
  • Personalized or custom-made items
  • Underwear for hygiene reasons